Customer Zone

Customer Satisfaction Survey

Terms and Conditions for the $10 Tim Hortons Gift Card

1. Eligibility

  • Participants must be active Transit Inc. customers at the time of completing the survey.
  • Offer is valid only for customers residing in Canada.
  • Customers must receive the survey invitation directly from Transit Inc.; forwarded or shared invitations are not eligible.
  • To qualify for the reward, the survey must be completed on or before January 9, 2026.

2. Survey Completion Requirements

  • The survey must be completed in full, with all mandatory questions answered.
  • Up to three (3) survey submissions per customer account are eligible for the reward. Any additional submissions beyond the first three will not qualify.
  • Duplicate or incomplete submissions will not be accepted.

3. Reward Details

  • Eligible participants will receive one (1) $10 Tim Hortons digital gift card per eligible survey submission, up to a maximum of three gift cards per customer account.
  • The gift card cannot be exchanged, refunded, transferred, or redeemed for cash or any other form of compensation.
  • Gift card availability is subject to inventory; Transit Inc. reserves the right to replace the gift card with one of equal value if necessary.

4. Delivery of the Gift Card

  • Gift cards will be delivered electronically to the email address associated with the customer’s Transit Inc. account.
  • Please allow up to 30 business days after each eligible survey completion for delivery.
  • Transit Inc. is not responsible for gift cards lost due to incorrect or outdated email information provided by the customer.

5. Limitations

  • Offer is available for a limited time and may be modified or ended at any time without prior notice.
  • Employees of Transit Inc. and their immediate families are not eligible for this offer.
  • Any attempt to manipulate, automate, or compromise the survey process will disqualify the participant.

6. Privacy

  • Responses will be used solely for research and service improvement purposes.
  • Personal data will be handled in accordance with Transit Inc.’s Privacy Policy.

7. Acceptance

  • By completing the survey, the participant acknowledges having read and accepted these Terms and Conditions.