Privacy Policy

Privacy Policy Objectives

Respect for privacy and the protection of personal information are essential to us, which is why, through this Policy, we intend to protect them in accordance with the laws in force.

To ensure this protection, Les Pièces d’Auto Transit Inc. undertakes to only collect, process, and share information allowing an individual to be identified when the latter has consented.

The purpose of the Policy is to inform users of the reasons and how Les Pièces d’Auto Transit Inc., or any person acting on its behalf, will collect and use their personal information. It is intended to be in clear language to ensure informed consent from users.

For the purposes of this Policy, “personal information” means any information about an identifiable or identifiable individual.

Coming into force

This Policy applies from September 22, 2023.

Procedures for obtaining consent

We are committed to obtaining consent before collecting an individual’s personal information. Consent may be express or implied and may be provided directly by the individual or their authorized representative.

We prioritize obtaining explicit consent, whether verbally, electronically or in writing. However, implied consent can be reasonably inferred from a person’s action or inaction. For example, providing a name and address to receive a publication or a name and telephone number to obtain a response to a question is considered implied consent to the collection of information containing personal information. To determine the appropriate type of consent, we consider the sensitivity of the personal information in question, the purposes for which it is collected and the reasonable expectations of an individual in a similar situation.

If we want to use personal information for a new purpose, we will describe the intended use and ask for consent again.

It is not always possible, particularly in the context of a request from the Province/State, to obtain the consent of the person to collect, use, or communicate their personal information. We undertake to never communicate this type of information, other than in accordance with this Policy, unless the law requires or permits us to do so.

Objectives of data collection

The information collected is in accordance with the purposes and objectives set out in this confidentiality policy.

Here are some of the reasons we collect your personal information:

• To provide products and services: We will collect and process the data and information necessary to fulfill our mission and our contractual obligations.
• To ensure and improve these products and services: The data collected during your interactions with our services may be used for the purpose of analyzing and improving the operation of our products and services.
• To develop new products and services as well as for AI: The data collected can be used in a research and development context to offer new products and services to our users, through advertising and marketing messages. In addition, the data collected and aggregated may be processed by algorithms using artificial intelligence.
• To offer personalized products and services: The collection and analysis of data generated by your interactions with our services allows us to develop and create products and services that are relevant to always meet your expectations best.
• To evaluate the performance of products and services: Data is collected to have information on the advantages but also the disadvantages of our products and services in order to evaluate them and resolve them, if necessary, in particular through surveys. This allows us to ensure the quality of our products and services in addition to promoting risk management.
• To protect the privacy of our users: The data collected allows us to verify the identity and protect the privacy of people who communicate with us by telephone, electronically or otherwise.
• To satisfy legal obligations: The data is collected to meet obligations arising from laws, regulations, or international treaties.

Personal information collected

Les Pièces d’Auto Transit Inc. may collect personal information in various forms but will only do so by lawful means and only for the necessary purposes disclosed to you, as described in this Policy, or when permitted or required by the law.

The personal information collected, as well as its sensitivity, may vary depending on the context in which the interactions between you and Les Pièces d’Auto Transit Inc. take place. This is why we must first inform you of the nature of the personal information that is collected. we are using.

We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to:

Name and contact details. First and last name, email address, postal address, phone number and other similar data used to communicate with you.

HR data (for employees). Data concerning you such as social security number, account information from your banking institution (payroll), a specimen check, information relating to group insurance, place of work, membership in the social club, training and diplomas, family members, emergency contact, allergies, and sweater size.

Identity proofs. Passwords and other similar security information used to identify you and access your account.

Demographic data. Data about you such as your age, gender, country, and language of communication.

Payment data. Data necessary to process your payments, such as the payment instrument number (e.g., your credit card number) and the associated security code.

Interactions. Data relating to your use of the websites, platforms and tools created. This is data that you provide to use our services.

Other examples of interaction data we collect include:

• Usage data. For example:
  • Order history. Data about the products you purchase, and the activities associated with your account.
  • Troubleshooting and help data. Data you provide when you contact Les Pièces d’Auto Transit Inc. for assistance and other information that helps us resolve your problem.
• Searches and orders. Search queries and commands you use when using our website.
• Text, handwritten and keyboard input. Text, handwritten and keyboard input, as well as any related information.
• Location data. Data, which may or may not be precise, about your location. For example, location data may be collected from a device’s IP address or account profile data that is less specific about your location, such as the name of a person. city or postal code.
• Other data. Other data provided when you use our website, including data from Google Analytics

The purposes of data processing

Improvement of products and/or services. We use data to improve our products.

Development of products and/or services. We use data to develop new products.

Customer Support. We use the data to diagnose and resolve problems with the products and/or services, restore access to your account, provide other support and assistance services.

Security. We use data to protect the security of our services and our customers. Our security features can prevent malware from operating and notify users when malware is detected on their device or use video surveillance to keep workplaces safe.

Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You can subscribe email subscriptions, respond to surveys, and choose whether to receive promotional communications from Les Pièces d’Auto Transit Inc. by email, SMS, postal mail, or phone. For more information on managing your contact information, email subscriptions and promotional communications, see the How you access and control your personal information section of this Policy.

Relevant offers. Les Pièces d’Auto Transit Inc. uses data to provide you with relevant and important information regarding the products and services offered. We analyze data from different sources to predict what information will be most interesting and relevant to you and communicate it to you in different ways.

Advertisement. Les Pièces d’Auto Transit Inc. uses data collected through its interactions with you and on third-party websites to advertise our products and services. We may sometimes use automated processes to make advertisements more relevant.

Commercial transactions. We use data to process your transactions with us.

Reporting and business operations. We use data to analyze our operations and improve decision-making. This allows us to make informed decisions and report on the performance of our activities.

Legal compliance. We process data to comply with the law.

The treatment processes used

Les Pièces d’Auto Transit Inc. attaches the greatest importance to the security of your personal information and is committed to processing it according to industry norms and standards, only for the purposes for which it is collected such as described in this policy or in a specific notice to this effect. However, absolute backup of these is impossible given the security limits inherent in transmission via the Internet. The information transmitted to us is therefore ultimately at the user’s own risk.

Terms of access and control of personal information

Les Pièces d’Auto Transit Inc. ensures that all personal information in its possession is as accurate, current, and complete as necessary for the purposes for which it is used.

You have the right to request access to your personal information for verification purposes and to request a correction if it is inaccurate. If you believe that your personal information is inaccurate or if you would like access to your personal information, you can make a request using the contact information provided at the end of this Policy.

To the best of our ability, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.

Furthermore, there may be circumstances where we cannot give you access to your personal information. In particular, when access may lead to the disclosure of personal information of another person and that person refuses to consent to the disclosure thereof or when legal restrictions apply. If such a situation arises, we will notify you of the reason why we cannot give you access to your personal information.

Sharing and reason for sharing personal information with third parties

We do not share your personal information with companies, organizations, or individuals outside of Les Pièces d’Auto Transit Inc., except for our suppliers and authorized partners who need to have access to the information for the purposes listed in this policy and within the limits thereof, as well as in the following cases:

• With your consent.
• For storage in cloud servers, in which case personal information could pass-through third-party jurisdictions. Please note that we only use the services of reputable companies with privacy policies.
• For external processing purposes: We transmit personal information to other companies or trusted persons who process it on our behalf, according to our instructions, in accordance with this privacy policy, with a degree of data security of at least equivalent to ours and in compliance with any other appropriate security and confidentiality measures.
• For legal reasons: We transmit personal information outside of our company if access to it is necessary to comply with applicable laws and regulations.

Les Pièces d’Auto Transit Inc. undertakes not to sell or rent your personal information to a third party.

Cookies and Similar Technologies

Les Pièces d’Auto Transit Inc. uses cookies, internet tags, web beacons, log files or other technologies to collect certain personal information about visitors to our websites, as well as about recipients of our newsletters, invitations, and other communications. Cookies are pieces of information transmitted by the server to the browser during a visit to the website and which allow the current connection to be uniquely identified. This data may include information such as your Internet address (IP), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the length of visit and any other statistics.

The cookies used are used to retrieve search history to facilitate the user’s online browsing experience. It is important to know that activating the cookies option may, depending on the configuration chosen, allow other servers to install cookies on your system. You can set your browser settings to inform you of the presence of cookies, giving you the option to accept them or not.

Categorization of witnesses
Les Pièces d’Auto Transit Inc. has categorized its cookies according to what they allow to accomplish on our sites, namely: functional cookies, performance cookies and advertising cookies.

Depending on the function of the cookie, it may be managed by Les Pièces d’Auto Transit Inc. or by external service providers (“third parties”). These providers may change as our digital business evolves. For more information about the privacy practices of these third parties, we invite you to review the list of third parties below and visit their respective websites.

You can choose your cookie preferences at any time. Please note, however, that by refusing certain categories of cookies, features on our sites may not be available and you may not be able to enjoy a complete online experience. For example, certain video content will not be accessible during your navigation.

In addition to cookies, Les Pièces d’Auto Transit Inc. uses invisible pixels. Pixels are small transparent images placed on certain pages of our sites or in certain email communications. They allow us to collect information on user browsing, among other things, as part of an advertising campaign. Unlike cookies, the pixel is linked to a third-party server. Pixels therefore do not allow Les Pièces d’Auto Transit Inc. to carry out advertising retargeting following your navigation on our sites or to collect information linked directly to a person.

Functional cookies (necessary)
Functional cookies ensure the proper functioning of our sites; it is therefore impossible to refuse them in the cookie management tool.

These cookies allow us to offer you content in your preferred language.

Performance cookies
Performance cookies allow us to collect certain information regarding users’ navigation on our sites.

These cookies allow us to:

• Understand the path taken by users on our sites.
• Identify and optimize the most viewed pages.
• Validate the current use of our sites and suggest improvements.

Performance cookies are managed by the following third party:

Advertising cookies
Advertising cookies make it possible to provide you with targeted advertising offers and content based on the nature of your latest browsing activities on our sites.

These advertising cookies allow us to:

• Offer relevant content in advertising spaces on external digital platforms.
• Measure and improve the relevance of our advertising campaigns on different digital platforms.

Advertising cookies are managed by the following main third parties:

Similar technology
Please note that our website may contain links or referrals to third party sites. This policy ceases to apply when you leave our website and Les Pièces d’Auto Transit Inc. is not responsible for the collection or processing of personal information by these third parties or via these external sources.

Retention of personal information

Les Pièces d’Auto Transit Inc. keeps the data collected for different periods of time, depending on their nature and their usefulness in offering our services. During the retention period, Les Pièces d’Auto Transit Inc. takes physical and technical measures to ensure the security of data containing personal information.

The main places where personal information is stored are the cities in which Les Pièces d’Auto Transit Inc. has offices or facilities in the cities in which (HRIS) Workzoom, Desjardins, Success Finder, Predictive Index, NOVO SST, Indeed, JobIllico, Linked In, Synerion, Zoom, Microsoft Azure, Calendly, Rapidenet Canada or Rubrik Cloud Vault have servers containing the data collected by Les Pièces d’Auto Transit Inc.

Personal information may be stored outside the country in which you live, if a third-party provider or other entity to whom we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed, or stored, and the government and law enforcement authorities of those countries. or territories may have access to it.

Once the retention period has expired, personal information is destroyed. Only statistics or reports containing depersonalized and anonymized data may be retained for extended periods of time.

Other information

Changes to these rules:
We make changes to this Privacy Policy from time to time.

Person responsible for compliance:
If you have any questions, comments, or complaints about this policy, you can contact the person responsible for ensuring compliance with this privacy policy:

Isabelle Labrie
Les Pièces d’Auto Transit Inc.
1100, rue Jean-Marchand
Levis, QC
G6Y 9G8
Email: renseignement.personnel@transitinc.com