RETURN GOODS AUTHORIZATION (RGA) POLICY

Freight prepaid

• All returns must be shipped freight prepaid. Collect shipments will not be accepted.

 Processing time

• Return credit will be issued within 24 hours after the products are received and inspected.

 How credit is calculated

• Products will be credited at the last price paid.
• Products with no purchase history will be credited at the current price.

 Non returnable items

The following items are not accepted for return:

• Products not purchased from Transit
• Special order items
• Items purchased at liquidation prices

 Customer identification required

• Returns must clearly include the customer’s name and identifying information.
• Returns that cannot be identified will not be processed and the products will be discarded.

 Product identification required

• Each product must be clearly identifiable (for example, part number and description must be visible).
• Items that cannot be identified will not be accepted and will not be returned to the customer.

 Condition of returned products

• New products must be returned new, unused, and in saleable condition.

 Defective and warranty items

• Do not return defective products to any Transit location. Follow the Destroy in the Field procedure instead.
• Broken bulbs are not considered defective and will not be accepted.
• Fuel pumps and fuel modules cannot be returned by carrier.
• Warranty does not apply to products that are misused, modified, or improperly installed.

Fees and freight charges

• A 15% fee will be applied to products returned in damaged packaging or non original packaging.
• If freight was prepaid on the Transit account, the freight cost will be charged back to the customer.