Customer Zone

HASSLE FREE MERCHANDISE RETURN POLICY

Fast. Fair. Flexible

At Transit, we believe returning merchandise should be simple and stress free. That’s why we offer one of the most flexible return policies in the market, designed to support our customers while maintaining fairness and product integrity.

What makes Transit different? We issue credit within 24 hours of receiving your return and offer no time limit for returning eligible merchandise.

GENERAL POLICY

To ensure your return is processed quickly and correctly, please follow these guidelines:

Shipping and Return Handling

  1. All returns must be shipped freight prepaid by the customer.
  2. If freight is billed to a Transit account, freight charges will be charged back to the customer.
  3. Transit will issue credit within 24 hours of receiving the returned products.

Credit Value

  • Returns will be credited at the last price paid.
  • Products with no purchase history will be credited at the current price.

Products Not Accepted for Return

The following products are not eligible and will not be returned to the customer:

  • Products not purchased from Transit
  • Special order products
  • Products sold at liquidation pricing
  • All parts that have been installed, then removed and returned as new

Identification Requirements

To avoid delays or disposal:

  • The return must clearly include the account name and address associated with the return.
  • Each product must be clearly identifiable.
  • Returns that cannot be identified or verified will not be processed and may be discarded. 

NEW PRODUCTS RETURN POLICY

Returned merchandise must be:

  • New
  • In saleable condition
  • In original packaging 

DEFECTIVE PRODUCTS POLICY

Transit is committed to handling defective merchandise efficiently while ensuring safe processes.

Important Rules

  • Do not return defective products to any Transit location.
  • Defective products must follow the “Destroy in Field” procedure.
  • Broken bulbs are not eligible for defective credit.
  • Fuel pumps and fuel modules cannot be returned by carrier.
  • Warranty coverage does not apply to products that are:
    • Misused
    • Modified
    • Improperly installed

PACKAGING AND RESTOCKING FEES

To keep costs low for everyone and maintain product quality:

  • A 15% restocking fee may apply if merchandise is returned in damaged packaging or non original packaging.

RETURN RATE GUIDELINES – HASSLE FREE PROGRAM

Transit’s Hassle Free Return Program rewards responsible returns while helping customers improve inventory planning.

Return Rate Under 10% (Preferred Customer Status)

  • No questions asked
  • Returns are processed normally as long as your return rate remains below 10%

Return Rate Between 10% and 20% (Proactive Support)

  • Transit will take a proactive approach
  • Our team may contact you to help identify solutions and reduce unnecessary returns

Return Rate Between 20% and 40% (Review Status)

Customers with a return rate between 20% and 40% who do not show improvement over an extended period may be subject to:

  • 30% restocking fee
  • Temporary account suspension
  • Permament account deactivation

Transit reserves the right to review return patterns to ensure fairness and consistency across all customers. 

ANNUAL CLEANUP RETURNS

Annual returns are processed under the same rules as standard returns.

To support inventory alignment, a compensatory order for the returned products will be required.

CHANGE OVER RETURNS

Changeovers must be coordinated to ensure accurate credit and replacement processing.

Requirements

  • Must be approved by the Sales Representative
  • Customer must provide:
    • A list of parts being returned
    • A list of parts requested in exchange
  • Value of the exchange order will be determined based on the information provided.

Return Value Determination

  • Return value is based on customer pricing in Transit’s system
  • National brands will be valued based on the customer’s current supplier pricing

OUR COMMITMENT

Transit is committed to making returns fair, fast, and simple while ensuring we can continue providing competitive pricing and reliable service.

If you have questions about return eligibility or return rate status, your Sales Representative or Transit Customer Service team will be happy to assist.